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. Dealing with Disaster 179"Imagine the Kate who could deal with that kind of situation reallywell.She's probably not ecstatic about accidents, but if one happens, it'snot a problem for her.She has the resources to deal with it effectively.Youdon't need to know what those resources are; you can just tell by lookingat that image of Kate that she has lots of choices and abilities.You canknow that by the expression on her face, the way she moves, breathes, andgestures, the sound of her voice, etc."Kate tried to develop this image, but I could tell she wasn't succeedingto her satisfaction.She looked anything but charmed with this "moreresourceful" Kate she was supposed to be seeing."Do you see the Kate whocan handle this type of situation yet?""Well, I can see that Kate, but it's not realistic.Fm not her.""What makes her not realistic?" Sometimes when someone says this,it's because they're seeing themselves in black-and-white, and the pictureneeds to be in color to become real and convincing.Or they may see it astransparent, and it needs to look solid to be real.I expected something likethis, but Kate responded with a different concern."That Kate can handle the situation, but I can't because I don't knowhow to do first aid or CPR, and I really don't know anything medicallyabout what should be done.Maybe I need to take medical classes to feelbetter."It seemed unnecessary for Kate to go around feeling panicked and outof control just because she isn't an M.D.Many people have little medicalknowledge, and yet can function well at accident scenes doing whateverthey can do without panicking.Kate seemed to be thinking of this as aneither/or situation: either she had to be completely medically competent sothat she could feel in control, or she had to feel totally out of control.Kate'sobjection told me exactly what to do next."Kate, rather than seeing the you who could do CPR, I want you tosee the you who may not know any more about medicine than you dositting here now, but she has the resources to deal with a difficult situationas best she can, given what she knows.Perhaps this is the Kate who canwalk into an emergency and decide on the spot how she can be mosthelpful.Panic is irrelevant to her, because she knows how to quickly andcalmly assess what she can do, and not try to do anything she knows shecan't do.What this Kate knows is not medicine, it's how to use whateverinformation and skills she has to act in the best way possible.She may makemistakes once in a while as all of us do but she also has the resourcesto learn from them, and use these learnings next time." As I talked, Kate'sface began to relax.She looked more and more pleased with, and attracted 180 HEART OF THE MINDto, the capable Kate of the future that she was seeing in her mind's eye.This was the kind of nonverbal response I wanted to see.Changing Her Automatic ResponseAt this point, I knew what made Kate panic: the memory of zoomingin on the man's face.I also had helped Kate create an image of her capableself.However, being able to see herself as resourceful is not enough.Thisimage must flash in her mind compellingly at the right time whenever shethinks of the accident, or when she actually encounters an accident in thereal world.The next step is to connect these two images in her mind, so that everytime Kate thinks of the man's face, it will automatically transform into theimage of seeing herself with the resources to deal with this kind of situation.This is what will allow Kate to immediately feel resourceful when she needsto.NLP teaches many ways to connect images in our minds, and eachof us is unique in what works best for us.I already knew that "zoomingin" was impactful for Kate, so I decided to use that to connect the twoimages.I first tested my guess, to find out if Kate felt more attracted to thecapable Kate of the future if she brought the image closer and zoomed inon it.When she tried this, she smiled and said, "Yes." Then I asked herto clear her visual screen in preparation for Unking the two images."Now see the unconscious man up close and zoomed in.As soon asyou can see that, also see a very small image of the capable Kate, way outon the horizon.Now let the image of the capable Kate zoom in closevery rapidly at the same time as the image of the man in the accident quickly"unzooms" and moves off so far away that you can't see it any more."Here we ran into another minor obstacle.After trying this, Katefrowned slightly.She stopped and said, "I'm not sure I'm really seeing theseimages," concerned that she might not be doing it right."What I'd like you to do is just pretend that you are doing it.Manypeople don't really see these things consciously, they just do it as if it's real.I'm not very conscious of most of my internal pictures, but if I pretend thatI really see these things, it works just as well for me as it does for someonewho says he actually sees images in his mind.As long as you pretend well,it works fine."This seemed to satisfy her.Kate closed her eyes and exchanged theimages quickly by zooming one out as the other one zoomed in.This timeher nonverbal responses indicated that she was really doing it.As she began, Dealing with Disaster 181her body was motionless and frozen; a moment or two later she relaxed andsmiled in the same way she had previously when she was seeing the imageof the capable Kate."Now blank your internal screen and do the same thing five moretimes.Each time begin with the man's face up close and the image ofcapable Kate far way.You can let these images exchange even faster eachtime you do it.".The ResultsWhen Kate was done, I carefully tested to find out if her new responsewas automatic.First I asked Kate to make the image of the man so I couldobserve her response.Instead of feeling panic, she felt capable andresourceful.She also found that she felt the same capable feelings if shethought about any other part of the accident scene, or if she imagineddriving a car.However, Kate wasn't convinced that anything would really bedifferent
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